Report security vulnerability
N47 is committed to ensuring the safety and security of our customers and employees. We aim to foster an environment of trust, and an open partnership with the security community, and we recognize the importance of vulnerability disclosures and whistleblowers in continuing to ensure safety and security for all of our customers, employees and company. We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise and whistleblowers who add an extra layer of security to our infrastructure.
Legal Posture
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorised we will work with you to understand and resolve the issue quickly.
We openly accept reports for the currently listed N47 products (See Scope). We agree not to pursue legal action against individuals who:
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Engage in testing of systems/research without harming N47 or its customers.
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Engage in vulnerability testing within the scope of our vulnerability disclosure program.
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Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
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Adhere to the laws of their location and the location of N47. For example, violating laws that would only result in a claim by N47 (and not a criminal claim) may be acceptable as N47 is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
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Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.
N47 will not recommend or pursue legal action related to your research unless you have breached any law(s) that N47 is unable to waive any legal action against. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorisation known to the third party. Please note n47 does not in any circumstances accept any liability in relation to any third-party legal action against you.
Guidelines
Under this policy, “research” means activities in which you:
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Notify us as soon as possible after you discover a real or potential security issue.
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Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
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Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
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Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
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Do not submit a high volume of low-quality reports.
Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, not disclose this data to anyone else and destroy all copies of the data.
Test Methods
The following test methods are not authorised:
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Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data.
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Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing.
Scope
This policy applies to the following systems and services:
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www.north-47.com
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ht.north47.com
Any service not expressly listed above, such as any connected services, are excluded from scope and are not authorised for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you are not sure whether a system is in scope or not, contact us at security@north-47.com before starting your research.
Though we develop and maintain other internet-accessible systems or services, we ask that active research and testing only be conducted on the systems and services covered by the scope of this document. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this policy over time.
Reporting a Vulnerability
Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely N47, we may share your report with the relevant impacted parties and/or developers, where it will be handled under their coordinated vulnerability disclosure process. We will not share your name or contact information without express permission.
We accept vulnerability reports via security@north-47.com. Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 5 business days.
We do not support PGP-encrypted emails. For particularly sensitive information, submit through our HTTPS web form. Note, this form does not track/log any details beyond the fields completed. The contact details fields are optional if you would prefer to remain anonymous.
By submitting a vulnerability, you acknowledge that you have no expectation of payment and that you expressly waive any future pay claims against the N47 Utilities related to your submission.
We ask that you do not publicly share the vulnerability for 6 months or until confirmation is received that we have resolved the vulnerability.
What we would like to see from you
To help us triage and prioritise submissions, we recommend that your reports:
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Well-written reports in English will have a higher probability of resolution.
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Reports that include proof-of-concept code equip us to better triage.
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Reports that include products not on the initial scope list may receive lower priority.
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Please include how you found the bug, the impact, and any potential remediation.
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Please include any plans or intentions for public disclosure.
Reports that include only crash dumps or other automated tool output may receive lower priority.
What you can expect from N47
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When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.
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Within 5 business days, we will acknowledge that your report has been received (if contact details were included).
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After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
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To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.
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We will maintain an open dialogue to discuss issues.
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If requested, once we have resolved any valid vulnerabilities raised, we will give credit publicly for the identification of the vulnerability.
If we are unable to resolve communication issues or other problems, N47 may bring in a neutral third party to assist in determining how best to handle the vulnerability.
Questions
Questions regarding this policy may be sent to security@north-47.com. We also invite you to contact us with suggestions for improving this policy.
