ZVV

Strategic Digital Transformation: ZVV's Journey to Cloud Excellence

Innovation is crucial for meeting the evolving needs of commuters in the dynamic landscape of the ZVV transportation network. To leverage the power of Adobe Experience Manager (AEM) and transition to AEM as a Cloud Service as a part of the ZVV transformational journey a great collaboration with N47 was initiated. Together with the client, critical challenges to enhance operational efficiency were addressed and a first milestone was reached.

Adobe Experience Manager
Concept
Architecture
Backend Development
Frontend Development
Quality Assurance
Content Migration
UX/UI

“In our partnership with N47, we found more than just a service provider – we discovered a true collaborator invested in our success. The journey of modernizing our transportation network with AEM as a Cloud Service was complex, but their expertise guided us through every challenge. Their strategic transition to AEM as a Cloud Service has empowered us with scalability, agility, and cost-efficiency that is vital in today's landscape. Beyond the technical aspects, the comprehensive author training sessions were invaluable. They ensured that our team was proficient in managing content and utilizing the TouchUI to its fullest potential.
N47 didn't just execute a project; they orchestrated a transformation, positioning us for sustainable growth and innovation.”

Marcel RapoldInformation Technology Project Manager

60

Smart savings: That's how much you reduce hosting costs with modern cloud technology

80

Radically reduced maintenance costs - no more server maintenance, no database management

99,95

Maximum reliability: Your systems run almost interruption-free in the cloud

80

Faster to market: New features reach your customers in a fraction of the time

200

Limitless scaling: Double or triple your capacity within minutes

The challenge

Navigating Cloud Transition with Confidence

ZVV faces the challenge of evolving their digital infrastructure to meet the demands of today’s dynamic business environment. In their strategy planning, they identified the need to approach a strategic partner to professionally guide them through the transformation of transitioning their AEM components into the cloud. Due to our extensive expertise and proficiency within Adobe Experience Manager, N47 perfectly fits the need to supercharge the infrastructure of ZVV for the future.

Challenges with AEM On Premise

  • High hardware costs for own server infrastructure
  • Complex maintenance of servers and operating systems
  • High administrative effort for backups, patches, security
  • Long release and update cycles due to complex deployments
  • Difficult scaling up and down as needed
  • High effort required for migrations to new versions
  • Poorer performance due to local server infrastructure

Project Challenges

  • Replacement of the legacy platform whose dependencies hinder scaling and flexible expansion
  • Complex migration of content from almost a thousand pages and assets
  • A future-proof solution built on industry standards and Adobe best practices
  • Ensuring knowledge transfer for the new system, UI, and features through employee training

The solution

AEM as a Cloud Service

Recognizing the need for a future-aware solution, we collaborated with ZVV to transition their AEM on-premise solution into a Cloud Service. This transition offers comprehensive benefits, ranging from enhanced agility to reduced infrastructure overhead. AEM’s cloud-native architecture empowers ZVV to embrace continuous innovation seamlessly.

Advantages of AEM as a Cloud Service

  • Agility: Instant deployment of updates and features, ensuring responsiveness to market changes.
  • Scalability: Auto-scaling capabilities to handle varying traffic loads effortlessly.
  • Cost-efficiency: Elimination of on-premises infrastructure costs.
  • Reliability: Managed services, ensuring high availability and robust performance.

The journey

We guided the team at ZVV through the entire project journey, from the initial idea to the final implementation. Together, we developed a solution that integrated ZVV’s established expertise with state-of-the-art AEM capabilities, resulting in a seamless user experience.

Highlights of the transformation

  • Speedy development: We follow the Adobe Digital Foundation Blueprint best practices and leverage Adobe’s Core Components as much as possible. Our AEM experts thrive for maximizing the platform’s built-in features. This reduces the development time drastically.
  • Content migration: Successful planning and running the migration of several hundert pages.
  • Accelerated time-to-market: From zero to go-live in just a few sprints with a fully functional website.

A shared triumph

N47 and Adobe nurturing ZVV’s growth

This narrative isn’t just about technology – it’s about transformation. As we stand beside ZVV, their triumph becomes ours. From cloud transition to a feature-rich platform, we play our part in their success story. By placing ZVV’s vision at the forefront, we pave a path for them to navigate the future with confidence.

AEM’s dynamic capabilities empower ZVV to continuously adapt to changing user needs and market demands, propelling their competitive advantage.

Ongoing benefits

  • Innovation ecosystem: Seamless integration of emerging technologies for sustained relevance.
  • Customer-centric approach: Real-time insights driving personalized user experiences.
  • Time-to-market: Swift deployment of new features for quicker service enhancements.

Future Roadmap

The successful migration to AEM as a Cloud Service has laid a robust foundation for ZVV’s digital future. While the initial transformation focused on infrastructure modernization and operational efficiency, the new cloud-based platform opens doors to numerous possibilities for innovation and enhancement. Although specific plans are yet to be defined, the cloud architecture now enables ZVV to easily implement various advanced features and capabilities when needed.

Enhancements:

  • AI-driven customer experience optimization
  • Advanced analytics implementation
  • Automated content personalization
  • Enhanced mobile capabilities

Scaling Possibilities:

  • Multi-region deployment capability
  • Enhanced performance optimization
  • Advanced security features
  • Integration capabilities

These potential enhancements can be evaluated and implemented based on ZVV’s evolving business needs and strategic priorities, without the technical limitations that existed in the previous on-premise solution. The cloud infrastructure provides the flexibility and scalability to adopt these technologies at a pace that aligns with ZVV’s business strategy and customer demands.

Tech Stack

Backend

  • Adobe Experience Manager as a Cloud Service
  • Adobe Experience Manager Core Components
  • Java
  • Maven
  • JCR
  • Sling
  • OSGi
  • Apache HTTP Server

Frontend

  • JavaScript
  • TypeScript
  • Webpack
  • Scss
  • Leaflet

About the customer

The ZVV is the largest transport association in Switzerland. It is responsible for the holistic strategic planning as well as the coordination, marketing and financing of public transport in the canton of Zurich.

Over 600 million passengers travel on the ZVV every year. The ZVV itself is not operationally active; the transport companies are exclusively responsible for the travel services. On average over many years, the ZVV covers around two thirds of its costs through ticket revenue and additional income. Half of the remaining costs are covered by the canton of Zurich and half by the 162 municipalities in the canton.

The ZVV unites over 30 transport companies under one roof. For the purpose of efficient cooperation, the network area is divided into eight market regions with eight so-called market-responsible transport companies – MVU for short.

Do you want to learn more?

Jeremy works at the project as Architect and Backend Engineer, so he knows everything about it. He’d love to tell you more!

We also offer:

  • Strategic Digital Transformation Assessment
  • Free 60minute consultation with our Adobe experts
  • Custom roadmap for your digital transformation
  • Migration complexity assessment